Contact Us

Contact Us

Thank you for choosing Heritage Insurance. It is our goal to provide you with outstanding customer service. We look forward to answering your questions.

Policyholders – Customer Service

Please contact your agent for questions concerning your policy. Your agent’s contact information can be found on your policy declarations page. For general inquiries you may reach us at our toll free number or you may find the answers for many of your questions on our FAQs page.

Claims Questions

An assignment of benefits (AOB) is a contract between you and a third party – typically a contractor, roofer or water mitigation company – giving them the right to deal directly with Heritage and receive payment for your claim. When you sign an AOB, you give up your right to manage your claim and ensure it is resolved to your complete satisfaction.
In 2019, the Florida Legislature passed common sense reforms aimed at bringing balance to the AOB process. As a result of these reforms, AOB vendors must adhere to certain legal requirements to receive payment for your claim. In addition, policyholders have been given the right to cancel an assignment agreement under certain circumstances and take back control of their claim.
Policyholders, vendors and legal representatives can submit AOB-related documents electronically or by mail.
To submit electronically, email to
AssignmentofBenefits@Heritagepci.com

To submit by regular mail or via overnight mail send to:
Heritage Property & Casualty Insurance
Attn. AOB Department
1401 N. Westshore Blvd
Tampa, FL  33607

Agency Services – General Inquiries & Underwriting

Please refer to the following information for general inquiries and underwriting.

Underwriting