Contact Us

Thank you for choosing Heritage Insurance. It is our goal to provide you with outstanding customer service. We look forward to answering your questions.


Policyholders – Customer Service

Please contact your agent for questions concerning your policy. Your agent’s contact information can be found on your policy declarations page. For general inquiries you may reach us at our toll free number or you may find the answers for many of your questions on our FAQs page.

Phone: FLORIDA: 1 (855) 620-9978
ALL OTHER STATES: 1 (855) 536-2744

Fax: ALL STATES: 1 (866) 929-4530


Claims Questions

Immediately call Heritage Insurance toll-free at 1-855-415-7120 to report how, when and where the damage occurred. Provide a description of the damage, and if possible, have your policy number handy. Our claims department is at your service 24 hours a day, 7 days a week.

Platinum Preferred Savings Program members can call the Platinum Preferred Claims Hotline at 1-855-474-6526.

Fax: 1 (866) 728-0583

Platinum Preferred Claims Hotline: 1 (855) 474-6526


What is Assignment of Benefits?

An assignment of benefits (AOB) is a contract between you and a third party – typically a contractor, roofer or water mitigation company – giving them the right to deal directly with Heritage and receive payment for your claim. When you sign an AOB, you give up your right to manage your claim and ensure it is resolved to your complete satisfaction.
In 2019, the Florida Legislature passed common sense reforms aimed at bringing balance to the AOB process. As a result of these reforms, AOB vendors must adhere to certain legal requirements to receive payment for your claim. In addition, policyholders have been given the right to cancel an assignment agreement under certain circumstances and take back control of their claim.
Policyholders, vendors and legal representatives can submit AOB-related documents electronically or by mail.
To submit electronically, email to
[email protected]

To submit by regular mail or via overnight mail send to:
Heritage Property & Casualty Insurance
Attn. AOB Department
2600 McCormick Dr. Suite 300
Clearwater FL 33759


Agency Services – General Inquiries & Underwriting

Please refer to the following information for general inquiries and underwriting.


Florida: 1 (855) 620-9978
All Other States: 1 (855) 536-2744
Fax: All States: 1 (866) 929-4530


Sales and Marketing:
[email protected]
Small Agent Support:
[email protected]




Northeast Florida (Jacksonville area) [email protected]

Central Florida (Orlando Area) [email protected]

West Central Florida (Tampa, St. Pete, Sarasota area) [email protected]

Southeast Florida (Miami Area) [email protected]

Alabama: [email protected]
Georgia: [email protected]
North Carolina: [email protected]
South Carolina: [email protected]



Payments can be made though our secure, online portal, or by mail.
To make a payment, please visit our Payment page here.


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