Contact Us

Thank you for choosing Heritage Insurance. It is our goal to provide you with outstanding customer service. We look forward to answering your questions.

 

Policyholders – Customer Service

Please contact your agent for questions concerning your policy. Your agent’s contact information can be found on your policy declarations page. For general inquiries you may reach us at our toll free number or you may find the answers for many of your questions on our FAQs page.

Phone:
FLORIDA: 1 (855) 620-9978
ALL OTHER STATES: 1 (855) 536-2744
Fax:
ALL STATES: 1 (866) 929-4530
 

Claims Questions

Immediately call Heritage Insurance toll-free at 1-855-415-7120 to report how, when and where the damage occurred. Provide a description of the damage, and if possible, have your policy number handy. Our claims department is at your service 24 hours a day, 7 days a week.

Platinum Preferred Savings Program members can call the Platinum Preferred Claims Hotline at 1-855-474-6526.

Platinum Preferred Savings Program

Phone:
1 (855) 415-7120
Fax:
1 (866) 728-0583
Platinum Preferred Claims Hotline:
1 (855) 474-6526
 

Agency Services – General Inquiries & Underwriting

Please refer to the following information for general inquiries and underwriting.

Phone:
FLORIDA: 1 (855) 620-9978
ALL OTHER STATES: 1 (855) 536-2744
Fax:
ALL STATES: 1 (866) 929-4530
Florida Endorsements:
Endorsements@heritagepci.com
North Carolina Underwriting:
NCUnderwriting@heritagepci.com
North Carolina Endorsements:
Please use Policy Upload Feature.
 

Submit a Question

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Payments

Heritage Insurance
c/o The Bank of Tampa
P.O. Box 22007
Tampa, FL 33622

Overnight Payments

Heritage Insurance
c/o The Bank of Tampa Remittance Dept.
4503 Woodland Corporate Blvd., Ste. 100
Tampa, FL 33614