Contact Us
Thank you for choosing Heritage Insurance. It is our goal to provide you with outstanding customer service. We look forward to answering your questions.
Policyholders – Customer Service
Please contact your agent for questions concerning your policy. Your agent’s contact information can be found on your policy declarations page. For general inquiries you may reach us at our toll free number or you may find the answers for many of your questions on our FAQs page.
Phone: 1 (855) 536-2744
Fax: 1 (866) 929-4530
Claims Questions
Immediately call Heritage Insurance toll-free at 1-855-415-7120 to report how, when and where the damage occurred. Provide a description of the damage, and if possible, have your policy number handy. Our claims department is at your service 24 hours a day, 7 days a week.
Phone: 1 (855) 415-7120
Fax: 1 (866) 728-0583
Payments
Payments can be made though our secure, online portal, by mail, or phone.
To make a payment over the phone, please call us at 855-536-2744 (option 4, then option 1).
To make a payment online, click here.
To make a payment by mail, please use the following addresses:
CA E&S and FL E&S
Lockbox Address:
Heritage Property Insurance Services
PO Box 71111
Charlotte, NC 28272-1111
Overnight Address:
Deluxe
Attn: Narragansett Bay Insurance Company box number 71111
6125 Lakeview Rd., Suite 800
Charlotte, NC 28269
FL, NC, GA, SC, AL, MS, and FL Takeout Homeowners (HT3, HT6)
Lockbox Address:
Heritage Property & Casualty Insurance Company
PO Box 71111
Charlotte, NC 28272-1111
Overnight Address:
Deluxe
Attn: Heritage Property and Casualty Insurance Co. box number 71111
6125 Lakeview Rd., Suite 800
Charlotte, NC 28269
FL Takeout Dwelling Fire (DT3), FL Takeout Wind Only (HW2, HW6), and FL Takeout Mobile Home (MT3)
Lockbox Address:
Heritage Property & Casualty Insurance Company
c/o The Bank of Tampa
PO Box 22007
Tampa, FL 33622-2007
Overnight Address:
The Bank of Tampa
Heritage Insurance
4400 Armenia Ave.
Tampa, FL 33603
SC E&S
Lockbox Address:
The Bank of Tampa
c/o NBIC-SC
PO Box 31332
Tampa, FL 33603
Overnight Address:
The Bank of Tampa
c/o NBIC-SC
4400 N. Armenia Ave.
Tampa, FL 33603
Submit a Question
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