Contact Us

Contact Us

Thank you for choosing Heritage Insurance. It is our goal to provide you with outstanding customer service. We look forward to answering your questions.

Policyholders – Customer Service

Please contact your agent for questions concerning your policy. Your agent’s contact information can be found on your policy declarations page. For general inquiries you may reach us at our toll free number or you may find the answers for many of your questions on our FAQs page.

Claims Questions

An assignment of benefits (AOB) is a contract between you and a third party – typically a contractor, roofer or water mitigation company – giving them the right to deal directly with Heritage and receive payment for your claim. When you sign an AOB, you give up your right to manage your claim and ensure it is resolved to your complete satisfaction.
In 2019, the Florida Legislature passed common sense reforms aimed at bringing balance to the AOB process. As a result of these reforms, AOB vendors must adhere to certain legal requirements to receive payment for your claim. In addition, policyholders have been given the right to cancel an assignment agreement under certain circumstances and take back control of their claim.
Policyholders, vendors and legal representatives can submit AOB-related documents electronically or by mail.
To submit electronically, email to
AssignmentofBenefits@Heritagepci.com

To submit by regular mail or via overnight mail send to:
Heritage Property & Casualty Insurance
Attn. AOB Department
1401 N. Westshore Blvd
Tampa, FL  33607

Agency Services – General Inquiries & Underwriting

Please refer to the following information for general inquiries and underwriting.

Underwriting

FL, NC, GA, SC, AL, MS, and FL Takeout Homeowners (HT3, HT6)

Lockbox Address:

Heritage Property & Casualty Insurance Company

PO Box 71111

Charlotte, NC 28272-1111

Overnight Address:

Deluxe

Attn: Heritage Property and Casualty Insurance Co. box number 71111

6125 Lakeview Rd., Suite 800

Charlotte, NC 28269

FL Takeout Dwelling Fire (DT3), FL Takeout Wind Only (HW2, HW6), and FL Takeout Mobile Home (MT3)

Lockbox Address:

Heritage Property & Casualty Insurance Company

c/o The Bank of Tampa

PO Box 22007

Tampa, FL 33622-2007

Overnight Address:

The Bank of Tampa

Heritage Insurance

4400 Armenia Ave. 

Tampa, FL 33603

SC E&S

Lockbox Address:

The Bank of Tampa

c/o NBIC-SC

PO Box 31332

Tampa, FL 33603

Overnight Address:

The Bank of Tampa

c/o NBIC-SC

4400 N. Armenia Ave.

Tampa, FL 33603